AI agents for customer support

The first layer of every ticket, delegated

Most support volume is not hard; it is repetitive. Where is my order, how do I reset this, which plan am I on — each one still needs a person to read it, look something up, and write back in the right tone. Add tagging, routing, and the weekly report, and the team spends its day on the layer above the actually difficult cases.

Fleece agents work that layer with judgment. An agent reads the incoming Zendesk ticket, retrieves the answer from your knowledge base, and drafts a grounded reply for one-click approval. It notices a conversation drifting toward an SLA breach and escalates it in Slack with context. A lead agent can delegate the refund lookup to a billing child agent and the bug report to an engineering one, so a single ticket moves across the whole stack.

Everything connects through managed OAuth — Zendesk, Intercom, Freshdesk, Slack, Gmail, Discord, and 3,000+ other tools — with real-time triggers for the moment a ticket arrives and scheduled flows for the weekly insight digest. Helpdesk-native AI answers inside one tool; a Fleece agent also reaches the CRM, the issue tracker, and reporting around it.