Put an AI agent behind your Twilio numbers
Connect Twilio in one click and delegate the messaging: an autonomous agent that sends SMS, MMS, and WhatsApp, places programmable voice calls, reads inbound replies with judgment, and coordinates the follow-up in the rest of your stack. You set the autonomy, it does the work.
7-day trial · Cancel anytime
Fleece AI connects to Twilio through managed OAuth and lets autonomous agents send SMS and MMS, place programmable voice calls, message over WhatsApp, and read inbound replies and delivery statuses in real time. Agents combine Twilio with 3,000+ other apps — HubSpot, Google Calendar, Slack, Gmail — so a text can confirm an appointment, log to your CRM, or open a support thread, under the approval rules you set.
At a glance
| Category | Communication |
|---|---|
| Availability | Pro plan and up — included in the 7-day trial |
| Connects to | 3,000+ apps via managed OAuth |
| Setup | Connect your tools — no code required |
| Autonomy | Suggest-only to fully autonomous, with approval gates |
| Pricing | 7-day trial (€1 card check, credited back), then paid plans |
By Loïc Jané · Updated July 4, 2026
What a Fleece agent does with Twilio
Twilio is the pipe your customer conversations run through — appointment reminders over SMS, order updates by MMS, support intake on WhatsApp, and programmable voice for calls that need a human touch. On its own, Twilio moves the message; it does not decide what to say, read the reply, or act on it. A Fleece agent sits on top of your numbers and messaging services and does exactly that: it drafts the outbound message, sends it, watches for the response, interprets it, and carries the outcome into the rest of your tools.
Under the hood, the connection runs through managed OAuth — you authorize Twilio once, and Fleece handles credentials and scopes securely; you never paste keys into a flow. The agent can send SMS and MMS, place and manage programmable voice calls, message contacts over WhatsApp through Twilio, look up delivery statuses, and read inbound messages the moment they arrive. Event triggers let it react in seconds when a text lands, a call is missed, or a delivery fails — no polling, no batch delay.
What separates this from a Twilio Studio flow or a raw webhook is judgment. A flow branches on fixed conditions; an agent reads the actual reply — "can we do Thursday instead?", "wrong address", "stop" — decides what it means, and responds in context. And because Fleece agents work as a hierarchy, a lead agent handling the conversation can delegate to a calendar agent to reschedule or a CRM agent to log the outcome, then send the confirmation back over Twilio without you touching a thing.
What the agent can do in Twilio
SMS and MMS
Sends outbound SMS and MMS from your Twilio numbers or messaging services — reminders, confirmations, alerts, and follow-ups written for the moment.
Programmable voice
Places and manages programmable voice calls for the moments that need a spoken message, a callback, or a menu, then logs the outcome.
WhatsApp via Twilio
Reaches contacts on WhatsApp through Twilio for richer, two-way conversations where your customers already are.
Reads replies with judgment
Parses inbound replies — reschedules, corrections, opt-outs — interprets intent instead of matching keywords, and responds in context.
Real-time triggers
Reacts the moment an inbound message arrives, a call is missed, or a delivery status changes, through event triggers rather than polling.
Approval gates
Anything sensitive — a broadcast, an external reply, a message to a new contact — pauses for your one-click sign-off before it sends.
Automations teams run on Twilio
These are concrete setups you can describe to a Fleece agent in plain language. Each one combines Twilio with other connected apps.
Appointment reminders that confirm themselves
The agent watches Google Calendar and sends an SMS reminder the day before each booking. When the customer replies, it reads the message with judgment — "yes", "can we move to Friday?", "cancel" — confirms, reschedules the event in Google Calendar, or offers new slots, all over Twilio SMS. No one chases confirmations by hand.
Missed call, instant follow-up, logged to the CRM
When a call to your Twilio number goes unanswered, the agent fires on the missed-call event and texts the caller a friendly follow-up asking what they need. It logs the interaction and any reply as an activity on the matching HubSpot contact, so sales sees the lead and the context without lifting a finger.
SMS and WhatsApp support intake, triaged into Slack
Inbound texts and WhatsApp messages land in real time. The agent classifies each one, drafts a reply from your help docs, and posts the conversation into a Slack channel with the suggested response attached. Routine questions can be answered automatically over Twilio; anything sensitive waits for a one-click approval in Slack before it goes out.
Order and delivery notifications with exception handling
The agent sends order confirmations and delivery updates by SMS as statuses change. When Twilio reports a failed delivery or a customer replies about a wrong address, it flags the exception, drafts a correction, and emails the operations owner through Gmail with the order details so the problem is caught before it becomes a complaint.
How to connect Twilio to Fleece AI
Create your Fleece account
Sign up and start the 7-day trial. You land in a workspace where agents, flows, and integrations live together.
Connect Twilio via managed OAuth
Pick Twilio from the integrations catalog and authorize it in one click. Fleece manages credentials and scopes for you; you can revoke access at any time from Twilio or from Fleece.
Describe the job in plain language
Create an agent and tell it what to do — "text a reminder the day before each Google Calendar booking, read the reply, and reschedule if they ask". No flow diagram to build.
Set autonomy and approval gates
Choose what the agent may send on its own and what waits for your sign-off. Broadcasts, external replies, and messages to new contacts can pause for one-click approval.
Run it on triggers or a schedule
Let the agent react to inbound messages, missed calls, and delivery events in real time, or schedule recurring flows — daily reminder sweeps, weekly recaps — that run without you.
Twilio works better with the rest of your stack
Twilio automations get powerful when they cross app boundaries. Pair Twilio with Google Calendar so reminders confirm and reschedule bookings, with HubSpot so every call and text becomes a logged activity on the right contact, with Slack so support intake is triaged where your team works, or with Gmail so delivery exceptions reach the right owner — all through the same agent, all under the same approval rules. Fleece connects to 3,000+ apps, so the stack you already use is almost certainly covered.
Frequently asked questions
Go deeper on the blog
Put Twilio on autopilot
Connect Twilio in one click, describe the job in plain language, and let an autonomous agent run your messaging. 7-day trial, cancel anytime.
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